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Acceptable Use Policy

Effective Date: May 14, 2026

Mini Table of Contents

  1. Scope
  2. General Rule
  3. Telephony and Consent Rules
  4. AI-Specific Rules
  5. Emergency, Crisis, and Safety Restrictions
  6. Prohibited Content and Conduct
  7. Regulated, Sensitive, and High-Risk Uses
  8. Security and Platform Abuse
  9. Enforcement
  10. Reporting Abuse

1. Scope

This Acceptable Use Policy applies to all use of the Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

2. General Rule

You may use the Service only for lawful, safe, and responsible business call handling. You may not use the Service in a way that harms people, violates rights, violates law, abuses telecom systems, deceives Callers, or creates risk for AnswerKit, other customers, providers, carriers, or the public.

You may not use the Service to:

  1. Violate call recording, monitoring, transcription, AI disclosure, telemarketing, robocall, spam, privacy, consumer protection, or telecom laws.
  2. Avoid or bypass consent requirements.
  3. Make or facilitate broad outbound calling campaigns, robocalls, autodialed campaigns, call blasting, outbound SMS campaigns, or spam.
  4. Send or facilitate marketing calls or texts without required consent.
  5. Spoof caller ID, misrepresent the caller or recipient, or manipulate phone number reputation.
  6. Use numbers, transfer destinations, or routing instructions that you do not own, control, or have permission to use.
  7. Harass, threaten, intimidate, or repeatedly contact people who have asked not to be contacted.
  8. Impersonate emergency services, government agencies, courts, law enforcement, medical providers, financial institutions, or other trusted entities.
  9. Configure scripts that hide the use of AI, transcription, summaries, monitoring, or recording where notice or consent is required.
  10. Use the Service to collect payment card numbers, bank credentials, Social Security numbers, government identifiers, health information, or other sensitive data unless expressly approved in writing.

4. AI-Specific Rules

You may not use the Service to:

  1. Present AI Output as guaranteed, error-free, human-reviewed, or professional advice.
  2. Make high-risk decisions without meaningful human review.
  3. Deceive Callers into believing they are speaking to a specific human person.
  4. Clone or imitate a person’s voice without lawful authorization.
  5. Generate false, misleading, defamatory, discriminatory, or fraudulent statements.
  6. Provide legal, medical, financial, tax, employment, insurance, safety, or other professional advice without appropriate human oversight and licensing.
  7. Use AI Output as the sole basis for decisions affecting legal rights, safety, benefits, healthcare, employment, credit, housing, insurance, or similar matters.
  8. Override or remove safety, disclosure, or consent language required by these policies or applicable law.

5. Emergency, Crisis, and Safety Restrictions

You may not use the Service as:

  1. A replacement for 911, 988, poison control, emergency dispatch, emergency medical services, crisis response, law enforcement, fire response, or human safety monitoring.
  2. A system that screens, delays, triages, or decides whether to contact emergency services.
  3. A system for suicide, self-harm, domestic violence, abuse, crisis, or urgent medical response unless expressly approved in writing with appropriate safeguards.
  4. A service that promises emergency transfer completion or urgent human response.

If a Caller may be experiencing an emergency, your scripts and workflows should direct the Caller to hang up and contact appropriate emergency services.

6. Prohibited Content and Conduct

You may not use the Service for:

  1. Illegal activity, fraud, scams, phishing, or deceptive practices.
  2. Impersonation or misrepresentation.
  3. Harassment, threats, stalking, abuse, or intimidation.
  4. Discrimination or unlawful exclusion.
  5. Defamation or malicious falsehoods.
  6. Exploitation of minors.
  7. Collection or processing of unlawful content.
  8. Malware, credential theft, account takeover, or security attacks.
  9. Spam, unsolicited marketing, or abusive communications.
  10. Any activity that violates third-party rights, including privacy, publicity, intellectual property, or contractual rights.

7. Regulated, Sensitive, and High-Risk Uses

Normal receptionist workflows are allowed when they are lawful and appropriately configured. For example, a Customer may use the Service for message-taking, scheduling, call routing, basic intake, FAQs, and human escalation, including for professional-service businesses, if the Customer uses appropriate disclaimers, avoids having AI provide professional advice, and ensures meaningful human review where needed.

Without express written approval from AnswerKit, you may not use the Service to intentionally collect or process:

  1. Protected health information or HIPAA-regulated information.
  2. Payment card numbers or bank credentials.
  3. Social Security numbers or government identification numbers.
  4. Children’s personal information.
  5. Biometric identifiers or voiceprints.
  6. Precise sensitive location information.
  7. Account passwords, PINs, authentication codes, or similar credentials.

You also may not use the Service for:

  1. Emergency or crisis handling.
  2. Autonomous high-stakes decisions.
  3. Unlawful debt-collection harassment, threats, deception, or spam.
  4. Presenting AI Output as definitive legal, medical, financial, tax, employment, insurance, safety, or other professional advice.
  5. Credit, lending, insurance, housing, employment, education, public benefits, law enforcement, immigration, or similar eligibility decisions without meaningful human review and written approval where required.

8. Security and Platform Abuse

You may not:

  1. Attempt to bypass access controls, rate limits, usage limits, or security controls.
  2. Probe, scan, or test vulnerabilities without written authorization.
  3. Introduce malware or harmful code.
  4. Interfere with the Service or third-party networks.
  5. Scrape, copy, or reverse engineer the Service.
  6. Use automated systems to overload the Service.
  7. Use the Service to exfiltrate data or compromise another system.
  8. Share credentials or allow unauthorized users to access your Account.

9. Enforcement

We may investigate suspected violations. We may suspend, limit, or terminate access; remove or disable configurations; block calls or numbers; notify providers; preserve evidence; or report unlawful activity where appropriate.

We may act immediately without prior notice if we believe a violation creates legal, safety, security, telecom, provider, reputational, or operational risk.

10. Reporting Abuse

Report suspected abuse to answerkit@pm.me.