Effective Date: May 14, 2026
Mini Table of Contents
This Privacy Policy explains how AnswerKit, LLC (“AnswerKit,” “we,” “us,” or “our”) collects, uses, discloses, and protects Personal Information in connection with the Service.
AnswerKit is an AI phone receptionist SaaS for businesses. The Service may answer inbound calls, process live call audio, transcribe calls, generate summaries, send notifications, and attempt call transfers to Customer-configured destination numbers.
For Caller Data and other Customer Data processed on behalf of a Customer, the Customer generally decides why and how the data is processed. In that context, AnswerKit acts as a processor, service provider, or similar role under applicable privacy laws.
For account registration, billing, website, support, security, analytics, and business operations, AnswerKit may act as a controller or business under applicable privacy laws.
Customers are responsible for providing required notices and obtaining required consents from Callers and other individuals, including notices about AI answering, transcription, summaries, monitoring, recording if any, and transfers.
| Category | Examples | Source | Purpose | Retention |
|---|---|---|---|---|
| Account information | Name, email, business name, login information, role, settings | Customer or authorized user | Account creation, authentication, administration, support | While the Account is active; after account deletion, deleted or anonymized within 60 days except for legal, security, billing, tax, backup, fraud-prevention, dispute, or compliance needs |
| Business profile information | Business hours, service descriptions, FAQs, scripts, prompts, transfer numbers, routing rules | Customer | Configure and provide the Service | While the Account is active; after account deletion, deleted or anonymized within 60 days subject to standard exceptions |
| Caller identifiers and call metadata | Caller phone number, called number, caller name if available, call time, call duration | Caller, telecom providers, Customer configuration | Call handling, routing, transcripts, summaries, support, security | 12 months, unless a longer period is needed for legal, security, billing, tax, backup, fraud-prevention, dispute, or compliance needs |
| Live call audio streams | Audio transmitted during calls | Callers and telecom providers | Real-time AI receptionist functionality, transcription, call handling, transfer attempts | Processed to provide the Service. AnswerKit does not intentionally store full-call audio recordings in its own application database, but provider-side processing or retention may apply according to provider policies and service configuration |
| Transcripts and summaries | Call transcripts, summaries, action items, message notes, AI responses | Generated by the Service | Provide call summaries, notifications, Customer records, support, troubleshooting | While the Account is active; after account deletion, deleted or anonymized within 60 days subject to standard exceptions |
| Usage and device data | IP address, browser, device type, pages viewed, logs, diagnostic data, feature usage | Automatically collected | Security, debugging, product operation, abuse prevention, product improvement | 12 months, unless a longer period is needed for legal, security, fraud-prevention, dispute, or compliance needs |
| Billing information | Billing contact, subscription plan, invoices, payment status, transaction identifiers | Customer and payment processor | Billing, collections, tax, accounting, fraud prevention | As needed for tax, accounting, legal, billing, fraud-prevention, dispute, and compliance records |
| Support communications | Emails, support messages, call notes, attachments | Customer or user | Customer support, troubleshooting, dispute handling, service administration | As needed for support, legal, security, billing, fraud-prevention, dispute, and compliance records |
| Compliance and security data | Login logs, audit logs, abuse indicators, blocked activity, incident records | Automatically collected or generated | Security, abuse prevention, legal compliance, enforcement | 24 months, unless a longer period is needed to investigate or document security, abuse, legal, fraud-prevention, dispute, or compliance matters |
| Backup copies | Copies of data included in backups | Generated by infrastructure systems | Backup, restoration, security, resilience | Up to 90 days according to backup rotation, unless preservation is required for legal, security, billing, tax, fraud-prevention, dispute, or compliance needs |
We use Personal Information to:
The Service uses AI processing providers to provide real-time receptionist functionality, speech processing, transcription, summaries, and related features.
AI Output may be inaccurate, incomplete, delayed, or inappropriate. Customers should review and test Service behavior and should not rely on AI Output for emergencies, professional advice, or high-risk autonomous decisions.
The Service may transcribe calls and generate summaries. Transcripts and summaries may contain errors, omissions, or misinterpretations.
AnswerKit will not use Customer Data or Caller Data to train or fine-tune AI models, and will not authorize its AI subprocessors to use Customer Data or Caller Data to train foundation AI models, unless Customer expressly opts in or the parties agree in writing.
The Service may still process Customer Data and Caller Data through AI providers to provide the Service.
The Service may process live call audio to answer calls, generate AI responses, transcribe calls, summarize calls, and attempt transfers.
AnswerKit does not currently provide a user-accessible call recording feature. AnswerKit does not intentionally store full-call audio recordings in its own application database. Provider-side processing or retention may apply according to provider policies and service configuration.
Customers are responsible for giving Callers all required notices and obtaining all required consents for AI answering, transcription, summaries, monitoring, recording if any, and transfers.
The Service is not designed to intentionally collect sensitive regulated information. Callers may voluntarily disclose sensitive information during calls, and Customers are responsible for configuring the Service to avoid intentionally collecting sensitive information where that collection is not appropriate or legally authorized.
Unless AnswerKit approves the use in writing, Customers may not configure the Service to intentionally collect:
We may disclose Personal Information to:
We may use cookies and similar technologies that are necessary for authentication, security, preferences, and website or application operation.
At launch, AnswerKit does not use analytics providers, advertising pixels, retargeting cookies, or session replay tools. AnswerKit does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising.
If we later add analytics, advertising, retargeting, or session replay technologies, we will update this Privacy Policy and provide any required notices or choices before using those technologies in a way that requires additional notice or consent.
We retain Personal Information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Our baseline retention periods are:
“Standard exceptions” include legal, security, billing, tax, backup, fraud-prevention, dispute, or compliance needs.
Depending on where you live and how we process your Personal Information, you may have rights to access, correct, delete, restrict, object to, or receive a copy of Personal Information. You may also have rights to opt out of certain uses or disclosures.
To submit a request, contact answerkit@pm.me.
If your request relates to a business that uses AnswerKit to handle calls, we may direct your request to that Customer or process it on that Customer’s behalf.
We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.
The categories of Personal Information we may collect are described in Section 3.
The purposes for collection and use are described in Section 4.
The categories of recipients are described in Section 8.
AnswerKit does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising.
AnswerKit is not designed to intentionally collect sensitive Personal Information and does not use or disclose sensitive Personal Information for purposes that would require a “Limit the Use of My Sensitive Personal Information” link under California law. Customers must not configure the Service to intentionally collect sensitive regulated information unless expressly authorized in writing.
This Privacy Policy is intended to provide notice of our data practices. Customers may need to provide their own notice at collection to Callers and other individuals.
The Service is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. Customers may not use the Service to knowingly collect children’s Personal Information unless expressly agreed in writing and legally compliant safeguards are in place.
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. These safeguards include encryption in transit, limited administrative access controls, production access limited to authorized personnel, logging or monitoring, backups, an incident response process, and review of core Subprocessors.
No method of transmission, storage, or processing is completely secure. We do not guarantee absolute security. We do not claim SOC 2, HIPAA, PCI, or other certification status unless expressly stated in a separate written statement from AnswerKit.
AnswerKit is intended for U.S. customers at launch, and the Service is hosted primarily in the United States. Personal Information may be processed in the United States and other countries where we or our Subprocessors operate according to their services, configurations, and published policies.
AnswerKit does not currently offer GDPR or UK GDPR transfer mechanisms for EEA or UK customers. Use by EEA or UK customers, or use involving EEA or UK Personal Data, may require additional terms, configurations, or transfer mechanisms before the Service is used for that data.
Customers are responsible for determining whether their use involves non-U.S. callers, non-U.S. Personal Information, or non-U.S. legal requirements.
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy, emailing the Account contact, or using another reasonable method.
Privacy contact: answerkit@pm.me
Support contact: answerkit@pm.me
Company legal name: AnswerKit, LLC
Company address: 333 West Brown Deer Road, Unit G, Milwaukee, WI 53217, United States