Effective Date: May 14, 2026
Mini Table of Contents
These Terms of Service are a legal agreement between AnswerKit, LLC (“AnswerKit,” “Company,” “we,” “us,” or “our”) and the person or organization that creates an account, signs an Order, or uses the Service (“Customer,” “you,” or “your”).
By creating an account, clicking to accept these Terms, signing an Order, or using the Service, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the Billing / Refund / Cancellation Policy, any applicable Order, and any Data Processing Addendum that applies to your use of the Service.
If you are using the Service for a business or other organization, you represent that you have authority to bind that organization.
“Account” means your AnswerKit account.
“AI Output” means responses, summaries, transcripts, call notes, classifications, suggested actions, or other content generated or assisted by artificial intelligence through the Service.
“Caller” means a person who calls a phone number that is answered, routed, transcribed, summarized, or otherwise handled through the Service.
“Caller Data” means Personal Information and other data relating to Callers, including phone numbers, call metadata, live call audio streams, transcripts, summaries, and information a Caller chooses to provide during a call.
“Customer Data” means data, content, prompts, scripts, configurations, phone numbers, Caller Data, business profile information, routing instructions, transcripts, summaries, and other materials submitted to, transmitted through, or generated from your use of the Service.
“Order” means an online checkout, order form, subscription selection, invoice, or other ordering document for the Service.
“Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable person.
“Service” means AnswerKit’s AI phone receptionist software, website, dashboard, APIs if any, call handling features, transcription, summaries, notifications, transfer features, and related services.
“Subprocessor” means a third-party service provider that processes Customer Data or Personal Information to help us provide the Service.
“Usage Data” means technical, operational, diagnostic, and analytics data about use, performance, security, and operation of the Service.
The Service is intended for businesses and organizations, not for personal household use.
You must be at least 18 years old to use the Service.
You must provide accurate account, billing, and business information and keep it current. You are responsible for activity under your Account, including activity by your employees, contractors, administrators, and other authorized users.
You are responsible for protecting login credentials, restricting access to your Account, and promptly notifying us at answerkit@pm.me if you suspect unauthorized access.
AnswerKit provides an AI phone receptionist for businesses. The Service may answer inbound calls, respond to Callers, transcribe calls, summarize calls, send notifications or summaries, and attempt to transfer calls to human destination numbers configured by you.
The Service is designed for inbound call handling. It is not designed for broad outbound robocalling, outbound SMS campaigns, telemarketing campaigns, call blasting, or autodialing programs.
You may configure destination numbers for call transfers. The Service may attempt to transfer calls to those configured numbers, subject to the limitations in Section 5.
The Service is not an emergency response system, dispatch system, crisis hotline, medical triage system, or substitute for calling 911, 988, poison control, law enforcement, fire, EMS, or other emergency services.
AI Output may be inaccurate, incomplete, delayed, offensive, misunderstood, or inappropriate for a Caller’s situation. AI Output may fail to understand context, tone, urgency, names, phone numbers, addresses, dates, regulated information, or emergency situations.
You are responsible for reviewing, testing, configuring, and monitoring how the Service responds to Callers.
The Service does not provide legal, medical, financial, tax, employment, insurance, safety, or other professional advice. You may not use the Service as a substitute for qualified professional review.
You may not use the Service to make high-risk decisions without meaningful human review, including decisions about medical care, legal rights, credit, employment, housing, insurance, education, emergency response, public benefits, law enforcement, or similar matters.
You must not market, configure, or use the Service as a way to contact, replace, screen, or delay emergency services, including 911 or 988. You must not instruct Callers to use the Service for emergencies. You should include appropriate emergency or non-emergency disclaimers in caller-facing scripts, greetings, websites, and other notices when appropriate for your business and use case.
Transfers are best effort only. A transfer may fail, be delayed, connect to voicemail, connect to the wrong person if you configured the wrong number, disconnect, experience poor audio quality, or fail because of telecom, network, carrier, device, provider, destination-number, or third-party service issues. We do not guarantee that any transfer will complete or that a human will answer.
Telephony services can be interrupted or degraded by factors outside our control, including carrier routing, number reputation, call blocking, spam labeling, outages, latency, network congestion, caller device issues, or third-party provider issues.
You are responsible for:
You are responsible for determining and satisfying the call disclosure, recording, transcription, AI disclosure, monitoring, consent, consumer protection, privacy, telemarketing, and industry-specific requirements that apply to your use of the Service in each jurisdiction where you or your Callers are located.
Because the Service may use AI, transcribe calls, and create summaries, you must provide legally sufficient notice and obtain legally sufficient consent when required.
The Service may provide or suggest caller-facing notice language. The following default notice is a starting point for Customer review and configuration:
“Thanks for calling [Customer Business Name]. I’m an AI receptionist. This call may be transcribed and summarized so [Customer Business Name] can respond to you. How can I help?”
Customers may edit greeting wording, but may not remove legally required AI, transcription, recording, monitoring, privacy, or consent disclosures. You may need different or additional wording depending on whether you record audio, operate in all-party consent jurisdictions, serve regulated industries, handle sensitive information, or use the Service for sales, support, scheduling, intake, or other purposes.
We do not provide legal advice and do not guarantee that any default greeting, script, disclosure, consent flow, or configuration complies with laws that apply to you.
You must comply with the Acceptable Use Policy. You may not use the Service for illegal, harmful, abusive, deceptive, unsafe, or high-risk purposes.
We may suspend or terminate access if we reasonably believe your use violates these Terms, the Acceptable Use Policy, law, third-party rights, telecom rules, provider requirements, or creates risk to AnswerKit, the Service, Callers, other customers, or the public.
As between you and AnswerKit, you retain your rights in Customer Data. You grant us a limited right to process Customer Data to provide, secure, maintain, troubleshoot, support, and improve the Service, comply with law, enforce these Terms, and as otherwise described in the Privacy Policy and any applicable DPA.
Our processing of Personal Information is described in the Privacy Policy. When we process Personal Information on your behalf as a processor or service provider, the Data Processing Addendum applies if required by applicable law or agreed between the parties.
AnswerKit will not use Customer Data or Caller Data to train or fine-tune AI models, and will not authorize its AI subprocessors to use Customer Data or Caller Data to train foundation AI models, unless Customer expressly opts in or the parties agree in writing.
The Service may still process Customer Data and Caller Data through AI providers to provide the Service.
You are responsible for ensuring that your instructions to us are lawful. We may refuse or suspend processing instructions that we reasonably believe violate law, these Terms, the Acceptable Use Policy, or third-party provider requirements.
The Service relies on third-party services, including telephony providers, AI processing providers, hosting providers, database infrastructure, payment processors, email and notification providers, and support email providers.
Current providers are listed in the Public Subprocessor List. We may update that list as described in the DPA or Public Subprocessor List.
We are not responsible for third-party outages, delays, routing failures, security incidents, policy changes, or service limitations except to the extent expressly required by these Terms or applicable law.
Current pricing, plan names, plan limits, included usage, and any usage-based charges are shown on the applicable pricing page, checkout page, invoice, Order, or order form. You must pay all fees described in the applicable Order, checkout page, invoice, or pricing page.
AnswerKit does not offer a free trial for the initial launch unless we expressly state otherwise in writing.
Billing is processed through Stripe.
Unless the Order states otherwise, subscriptions renew automatically on a monthly basis until canceled.
You may cancel through the dashboard or by emailing answerkit@pm.me. If you cancel, the Service remains active through the end of the paid billing period, unless we terminate or suspend it under these Terms.
Refunds are not provided by default, except where required by law or where AnswerKit chooses, in its sole discretion, to provide a refund or credit in writing.
Fees do not include taxes unless stated otherwise. You are responsible for applicable taxes, duties, levies, and similar government charges, except taxes based on our income.
We and our licensors own the Service, software, models, workflows, designs, interfaces, documentation, know-how, templates, and other technology used to provide the Service.
You retain your rights in Customer Data, business names, trademarks, scripts, prompts, and other materials you provide.
If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.
You may not copy, modify, reverse engineer, scrape, resell, sublicense, or create derivative works from the Service except as allowed by law or expressly permitted in writing.
Each party may receive non-public information from the other party. The receiving party must use reasonable care to protect the disclosing party’s confidential information and may use it only to perform or receive the Service, comply with law, or exercise rights under these Terms.
Confidential information does not include information that is public through no fault of the receiving party, already known without a confidentiality obligation, independently developed, or lawfully received from a third party.
The Service is a live product that may continue to evolve. Features, workflows, pricing, availability, performance, and integrations may change.
We do not provide a service-level agreement, uptime commitment, support response commitment, or availability guarantee unless expressly stated in an Order or separate written agreement.
We may modify, suspend, or discontinue features to maintain, improve, secure, or operate the Service.
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect the Service and Customer Data. No security method is perfect, and we do not guarantee that unauthorized access, loss, misuse, or interruption will never occur. We do not claim SOC 2, HIPAA, PCI, or other certification status unless expressly stated in a separate written statement from AnswerKit.
We may suspend the Service or an Account if:
You may cancel as described in the Billing / Refund / Cancellation Policy.
We may terminate your Account for material breach, non-payment, unlawful use, repeated violations, or discontinuation of the Service, subject to any notice required by law or an applicable Order.
When your Account ends, your right to use the Service ends. We may delete or disable access to Customer Data according to the Privacy Policy, DPA, and our retention schedule.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted operation, error-free operation, telecom availability, transfer completion, or that AI Output will be correct or appropriate.
You will defend, indemnify, and hold harmless AnswerKit, its affiliates, personnel, contractors, service providers, and licensors from and against claims, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
AnswerKit does not provide a separate company intellectual property indemnity for the self-service small-business launch unless agreed in a separate Order.
To the maximum extent permitted by law, AnswerKit will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost business; lost goodwill; data loss; service interruption; telecom failures; failed transfers; emergency response failures; or inaccurate AI Output.
To the maximum extent permitted by law, AnswerKit’s total liability arising out of or related to the Service or these Terms will not exceed the fees paid by Customer to AnswerKit for the Service during the 6 months before the event giving rise to liability, or $100 if no fees were paid.
Nothing in these Terms limits liability where prohibited by law.
Before filing a claim, each party will provide written notice describing the dispute and will try in good faith to resolve it for at least 30 days.
These Terms are governed by the laws of Wisconsin, excluding conflict-of-law rules.
Disputes must be brought in the state or federal courts located in Wisconsin, and each party consents to that venue.
These Terms do not require arbitration. Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief in an appropriate court where necessary to protect confidential information, intellectual property, security, or service integrity.
We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms, emailing the Account contact, or using another reasonable method. Updated Terms take effect on the effective date stated above or as otherwise stated in the notice. Continued use of the Service after updated Terms take effect means you accept the updated Terms.
Support contact: answerkit@pm.me
Legal notices: answerkit@pm.me
Company legal name: AnswerKit, LLC
Company address: 333 West Brown Deer Road, Unit G, Milwaukee, WI 53217, United States
Legal notices to us must be sent to the legal notice email and, if required, to the physical address above.